Shipping Policy

• Orders are shipped within 3 business days of order confirmation.
• Estimated delivery time is 7–10 business days from the date of shipping, depending on your location.
• Shipping charges vary by product and will be clearly shown at checkout before you complete your order.
• Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.
• Delivery timelines may be affected by factors beyond our control (courier delays, weather, remote locations).

Order Cancellation

Orders cannot be cancelled once placed. Please review your order carefully before checkout.

Return & Refund Policy

• We do not offer returns or refunds once a product has been used or opened.
• We do not offer refunds for change of mind, incorrect ordering, or delayed delivery due to courier issues.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery at thewhitewickofficial@gmail.com along with a clear unboxing video showing the damage/defect. Claims without video proof will not be accepted. Once verified and approved, we will arrange a replacement of the product. We do not offer monetary refunds for damaged or defective items — only replacement.

Contact Us

For any shipping, order, or product concerns: Email: thewhitewickofficial@gmail.com Phone: 8889495003